Privacy Policy

Last updated: March 2026

1. Introduction

AALA Solutions ("we," "us," or "Company") operates AALA.LAND. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use the Platform.

2. What Data We Collect

We collect information in several ways:

Account Information

  • Name, email address, phone number
  • Company name and industry
  • Job title and role
  • Billing and payment information (processed securely)

Property & Business Data

  • Property details (location, type, size, specifications)
  • Tenant and owner information
  • Financial records and transactions
  • Lease agreements and documents
  • Cheque and payment records
  • Lead information and pipeline data

Communication Data

  • WhatsApp messages and metadata
  • Email correspondence
  • Customer support interactions
  • Notification preferences

Usage Data

  • Log data (IP address, browser type, pages visited)
  • Device information (device type, OS, browser)
  • Feature usage patterns and analytics
  • Session duration and timestamps

Automatic Data Collection

  • Cookies and similar tracking technologies
  • Analytics data via Google Analytics
  • Performance and error monitoring data

3. How We Use Your Data

We process your data for legitimate business purposes:

  • Service Delivery - Provide, maintain, and improve the Platform
  • Communication - Send service updates, notifications, and support responses
  • Billing - Process payments and manage subscriptions
  • Security - Prevent fraud, abuse, and unauthorized access
  • Compliance - Meet legal obligations and regulatory requirements
  • Analytics - Understand usage patterns and improve features
  • Marketing - Send promotional content (with your consent)
  • Legal Claims - Defend against disputes and legal claims

4. Data Storage & Security

Your data is stored on secure servers located in the Middle East region. We implement:

  • End-to-end encryption for sensitive data
  • SSL/TLS encryption for data in transit
  • Role-based access controls limiting employee access
  • Regular security audits and penetration testing
  • Automated backups with disaster recovery procedures
  • Compliance with ISO 27001 standards

While we maintain industry-standard security, no system is completely secure. We cannot guarantee absolute protection against all threats.

5. Data Sharing & Third Parties

We do not sell your data. However, we may share information with:

Service Providers

  • Payment processors (for billing)
  • Cloud infrastructure providers
  • Email and communication services
  • Analytics providers
  • Customer support platforms

Legal Requirements

  • Law enforcement (with valid legal process)
  • Government agencies as required by law
  • Court orders and regulatory bodies

Business Transfers

In case of merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you if this occurs.

Your Explicit Consent

We may share data with third parties you explicitly authorize (e.g., integrations you enable).

6. Data Retention

Data is retained for as long as necessary to:

  • Provide the Platform and services
  • Meet legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Maintain security and fraud prevention

Account data is deleted within 30 days of account termination unless required by law. You may request data deletion anytime, except where legally required to retain it.

7. Your Rights

Depending on your location, you have the following rights:

General Rights

  • Access - Request a copy of your personal data
  • Correction - Request correction of inaccurate data
  • Deletion - Request deletion (Right to be Forgotten)
  • Portability - Receive data in structured, portable format
  • Opt-out - Unsubscribe from marketing communications

GDPR Rights (EU Residents)

  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with supervisory authority

UAE PDPL Rights

Residents of the UAE have rights under the UAE Personal Data Protection Law. Please refer to applicable regulations.

How to Exercise Rights

To exercise any of these rights, contact us at [email protected] with proof of identity. We will respond within 30 days.

8. Cookies

AALA.LAND uses cookies and similar technologies:

Essential Cookies

  • Session management and authentication
  • Security and fraud prevention

Analytics Cookies

  • Google Analytics for usage insights
  • Performance monitoring

Preference Cookies

  • Language and theme settings
  • Display preferences

You can control cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

9. Third-Party Services

The Platform may integrate with third-party services:

  • WhatsApp Business API - For messaging integration
  • Google Services - For analytics and authentication
  • Payment Processors - For billing and transactions
  • Cloud Providers - For infrastructure and storage

These third parties have their own privacy policies. We are not responsible for their data practices. Review their privacy policies before using their services.

10. Children's Privacy

AALA.LAND is not intended for users under 18 years old. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

Parents or guardians suspecting data collection from minors should contact us immediately.

11. International Data Transfers

Your data may be transferred to, and processed in, countries other than your country of residence. These countries may have different data protection laws.

By using AALA.LAND, you consent to such transfers. We implement safeguards (e.g., Standard Contractual Clauses) to protect your data.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes are effective when posted. Continued use constitutes acceptance.

For material changes, we will provide 30 days notice and seek your consent if required by law.

13. Contact & Data Protection Officer

For privacy questions or to exercise your rights:

AALA Solutions
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971-4-AALA-LAND

Data Protection Officer (DPO):
Email: [email protected]

14. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what data is collected
  • Right to delete personal information
  • Right to opt-out of data sales (we don't sell data)
  • Right to non-discrimination for exercising rights

Contact [email protected] to exercise these rights.

15. Do Not Track Signals

Some browsers include Do Not Track features. AALA.LAND does not respond to these signals. We maintain standard tracking and analytics as described in this policy.

By using AALA.LAND, you acknowledge that you have read and agree to this Privacy Policy.