Terms of Service

Last updated: 4 October 2026

1. Acceptance of Terms

By accessing and using AALA.LAND (the "Platform"), you accept and agree to be bound by the terms, conditions, and privacy policy outlined in this document. If you do not agree to abide by the above, please do not use this service.

2. Definitions

  • "Platform" - The AALA.LAND software, website, and all related services
  • "Service" - The property management software and related features provided by AALA Solutions
  • "User" - Any individual or entity that accesses and uses the Platform
  • "Company" - AALA Solutions and its subsidiaries
  • "Content" - All data, documents, communications, and information stored on the Platform
  • "Account" - The user account created to access the Platform

3. Account Registration & Eligibility

To use AALA.LAND, you must be at least 18 years old and have legal capacity to enter into binding agreements. By creating an account, you represent and warrant that:

  • All information provided is accurate and complete
  • You have authority to bind your organization to these terms
  • You will comply with all applicable laws and regulations
  • You will not use the Platform for illegal purposes

You are responsible for maintaining the confidentiality of your account credentials and are liable for all activities under your account.

4. Subscription Plans & Billing

AALA.LAND offers a Free plan and a Pro plan, which is billed per seat per month. Enterprise plans are arranged by contacting us and have no published price. Each plan has defined limits on users, countries, and properties as described on the pricing page. A seat is an active team member. By subscribing:

  • You agree to pay the applicable fees and any taxes
  • Billing is on a monthly cycle. Displayed prices may include tax
  • The billing currency is fixed for your account once you subscribe
  • Pro is charged when you subscribe. Upgrades take effect immediately once checkout is completed
  • You may leave a paid plan at any time via your company dashboard, as described under "Leaving a paid plan" below
  • Price changes apply to renewals with 30 days written notice
  • Failed payment attempts may result in account suspension and downgrade to the Free tier

Payments. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For questions about the product itself, contact us at [email protected]. Paddle is the seller of your subscription. It takes your payment, calculates and collects any applicable tax, and issues your invoices and receipts. AALA.LAND also sends you account and billing notices. Your purchase is also subject to the Paddle Buyer Terms. AALA.LAND does not receive or store your card details.

Seats. Your Pro subscription is billed for the seats on your team:

  • At checkout, your subscription starts with your current team. If you pay for more seats than your team has, the difference is returned to you as account credit straight away
  • Adding a team member adds a seat. Nothing is charged at that moment. The charge for the rest of the current billing period is added to your next bill, and the seat is billed in full from then on
  • Removing or deactivating a team member frees a seat. While you stay on a paid plan, nothing is refunded at that moment. The unused part of the current billing period is held and comes off your next bill

Account credit. Credit arising from your subscription works as follows:

  • It is held on your account with Paddle, our payment provider
  • It is used automatically on future invoices before your payment method is charged
  • It appears in your billing history as "Credit issued" when it is added and "Paid with credit" when it is used
  • While you stay on a paid plan it is not paid out. If you leave, see Leaving a paid plan below

Agreement at purchase. Before you subscribe, you confirm that the days you have already used are not refunded, and that only the unused part of a billing period is returned when you leave. You cannot subscribe without this confirmation.

Leaving a paid plan. You leave a paid plan by downgrading to the Free plan:

  • First reduce your team to one active user
  • Your paid plan ends 48 hours after you confirm the downgrade
  • During those 48 hours your plan stays active, you can undo the request, and you can export your data
  • When the plan ends, we keep the part of the billing period you used. The unused part is refunded to your original payment method, together with any amount still held for team members you removed earlier
  • Refunds are made through Paddle and reach your payment method after Paddle has processed them
  • Account credit still on your account when the plan ends is refunded in the same way. The total refunded is never more than you paid by card or other payment method
  • Your account then continues on the Free plan, with the limits of the Free plan. Downgrading does not close your account or delete your Content (see section 11)

Refunds. Nothing in these terms limits rights you have under the law of your country. If you are a consumer in a country that gives you a right to withdraw from a purchase, for example within 14 days of purchase in the EU and the UK, you may use that right. You are then refunded the price less the part of the service already provided.

5. User Responsibilities & Prohibited Conduct

You agree not to:

  • Use the Platform for unauthorized or illegal purposes
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to the Platform or other users' data
  • Reverse engineer, decompile, or attempt to derive the source code
  • Use the Platform to harass, threaten, or defame any person
  • Violate intellectual property rights of any party
  • Share your account credentials with unauthorized third parties
  • Breach confidentiality or privacy of any individual
  • Scrape data or circumvent security measures
  • Use automated tools to access the Platform without permission

Violation of these terms may result in immediate account termination and legal action.

6. Intellectual Property

The Platform and all content (including software, code, design, documentation) are owned by AALA Solutions and protected by copyright, trademark, and intellectual property laws. By using the Platform, you do not acquire any ownership rights.

You retain ownership of your Content (data uploaded to the Platform). By uploading Content, you grant AALA Solutions a non-exclusive license to store, process, and display it as necessary to provide the Service.

You may not use AALA.LAND's name, logo, or branding without express written permission.

7. Data & Privacy

Your use of the Platform is also governed by our Privacy Policy. By using AALA.LAND, you consent to our collection and processing of personal data as outlined in the Privacy Policy.

Data is stored securely. AALA Solutions implements industry-standard security measures but cannot guarantee absolute security.

You are responsible for maintaining backups of your Content. We recommend exporting important data regularly.

8. WhatsApp Business Platform & Third-Party Channels

AALA.LAND connects to the WhatsApp Business Platform operated by Meta. The following applies whenever you connect a WhatsApp Business account or phone number to the Platform.

  • Connecting a channel - You authorise AALA Solutions to access and process messages and related information from your connected WhatsApp Business account on your behalf, solely to provide the Service to you.
  • Meta's terms apply to you directly - Your use of WhatsApp through the Platform is also governed by the Meta Terms for WhatsApp Business and the policies incorporated in them, including the WhatsApp Business Messaging Policy. You must accept those terms before your account can be connected, and you remain responsible for complying with them.
  • Meta bills you directly - Meta charges you for messaging usage on your own WhatsApp Business account. Those charges are separate from your AALA.LAND subscription. We do not resell, mark up, or invoice WhatsApp messaging fees.
  • Consent and message content - You are responsible for having a lawful basis to message each recipient, for honouring opt-out requests, and for the content of every message sent from your number.
  • We act only on your behalf - We access, use, and process data obtained from the WhatsApp Business Platform only to provide the Service to you, and we disclose it only to you or on your instruction. We do not use it for any other purpose, we do not sell it, and we do not use it for advertising.
  • Actions outside our control - Meta may restrict, suspend, or terminate your WhatsApp Business account, phone number, or message templates under its own policies. We are not liable for loss of service resulting from such action.
  • Disconnection - You may disconnect your WhatsApp Business account at any time. On disconnection, or on termination of your subscription, we stop accessing your WhatsApp data and handle stored message data as set out in the Privacy Policy.

9. Service Availability & Warranties

AALA.LAND is provided on an "AS IS" and "AS AVAILABLE" basis. While we maintain high uptime standards, we do not guarantee:

  • Uninterrupted or error-free service
  • That the Platform will meet all your requirements
  • That defects will be corrected immediately

We perform regular maintenance that may temporarily interrupt service. We will provide notice when possible.

Paid plans target 99.9% platform uptime. In the event of extended downtime attributable to AALA Solutions, affected users may request pro-rated credit for the impacted period.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AALA SOLUTIONS SHALL NOT BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Any damages arising from unauthorized access or data breaches (except where we are at fault)
  • Service interruptions or performance issues

Our total liability under these terms shall not exceed the amount you paid in the 12 months preceding the claim.

11. Termination

Either party may terminate the service agreement at any time:

  • Users may close their account at any time by asking us at [email protected]
  • AALA Solutions may terminate accounts that violate these terms or engage in prohibited conduct

Leaving a paid plan is not the same as closing your account. After a downgrade to the Free plan, your account and your Content are kept.

When your account is closed or terminated, your Content will be deleted 30 days after that date unless you request export. We keep records we must keep by law, such as billing and financial records.

12. Governing Law & Jurisdiction

These terms are governed by the laws of the United Arab Emirates, specifically the laws of the Dubai International Financial Centre (DIFC) where applicable. Any disputes shall be resolved in the courts of Dubai, UAE.

For users in other jurisdictions, local consumer protection laws may apply in addition to these terms.

13. Changes to Terms

AALA Solutions reserves the right to modify these terms at any time. Changes become effective when posted to this page. Continued use of the Platform after changes constitutes acceptance of new terms.

We will provide 30 days notice of material changes via email to your registered account.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms of Service and Privacy Policy constitute the entire agreement between you and AALA Solutions regarding the use of the Platform and supersede all prior agreements and understandings.

By using AALA.LAND, you acknowledge that you have read and agree to these Terms of Service.